Covid-19 Refunds

Following the government’s announcement on Saturday 31 October that England will enter a four-week lockdown starting Thursday 05 November and lasting until Wednesday 02 December 2020, the previously announced easements to Change of Journey policies for Advance tickets will be extended.


Changes to Advance tickets:


Advance tickets purchased to or from any National Rail station in the UK before Saturday 31 October 2020, for travel between 01 November 2020 and 02 December 2020 inclusive, can be changed without being charged the admin fee by the following method:


12 months admin-fee-free 'Change of Advance' - We are offering a 12 months admin-fee-free 'Change of Advance' for Advance tickets purchased on or before 31st October for travel between 01 November 2020 and 02 December 2020. You have 12 months from the outward travel date & time to rebook any journey and we will refund the total ticket cost of the lesser value journey (waiving the admin fee). If an amendment results in a lower price ticket, the difference in fare will not be refunded. Please note that we are unable to offer travel vouchers or credit notes.


Normal administration fees for all other ticket types (Off Peak / Anytime) will remain in place for any tickets purchased and an admin fee of no more than £10 will apply to refunds.


Advance Tickets purchased after the announcement


Any Advance tickets purchased on or after 01 November 2020 for travel between 01 November 2020 and 02 December 2020 will not be eligible for fee-free changes. Customers can change the date and time of your booking by re-booking the exact same journey (the origin, destination and Train Company or route shown on the ticket(s) must remain the same) and we will refund the total face value of the original unused tickets less the £10 admin fee. Please note that we are unable to offer travel vouchers or credit notes


Other types of tickets


If you have an Off-Peak or Anytime ticket and you apply for a refund on an unused ticket, an admin fee will still apply.


Please observe the guidance on these pages and follow these measures set out when travelling by train.

UK Government website

Scottish Government website

Welsh Government website (Yn Gymraeg)


The terms and conditions applicable to your ticket type determine the circumstances under which it can be cancelled/refunded all tickets are amendable. The ticket type's fare terms are set by the train operating companies, not Raileasy. Please check the terms and conditions of your ticket before you proceed to purchase to make sure they meet your needs.


For refunds and exchanges, please go to https://refunds.trainsplit.com

Seat Reservations

For some trains you will now be required to have a seat reservation to travel. If you don't have a seat reservation, you may not be allowed to board.
TrainSplit automatically gives you the required reservation when needed, so you don't need to worry. Often a specific seat may not be reserved, just a place on the train. This is done to allow groups that live together to travel together, but to allow others to retain social distancing. In this case, you can choose your seat when you get on the train.